The transformation of museological and heritage practices in the past decade continues to face challenges: not least in seeking to integrate tangible and intangible heritage. The majority of endeavours continue to aim to combine the established perspective of safeguarding the tangible heritage with approaches seeking to incorporate intangible heritage, but the dialogue is still largely being controlled by the ‘establishment’. However, it is encouraging to report that demonstration projects have emerged using the concept of First Voice in order to find the balance between the old and new practices with respect for cultural diversity.