This introductory essay for the themed issue “Digital Heritage and the Public” begins by alluding to the profound effect of the digital revolution in how society manages the production, administration, publication and access to information. The effect on heritage is noticeable in all fields. The process of digitalisation, traceable from the early days in the 1960s, is increasingly impinging on the relationship between the professionals and the public. Critics have debated on the advantages and challenges of the digital revolution in the heritage field. Related to that discussion, in this themed issue the first article by Taylor and Gibson questions whether the assumption often made inextricably linking the digital media with democracy is correct. This contribution is followed by two others in focusing on case studies of use of digital media in heritage. Mazel explains about three projects in which their use has facilitated access and encouraged public participation to rock art sites in Northern England. In the last article of this issue, Purkis argues that in the ‘Local People’ exhibition she organised in Derry/Londonderry, digital media allowed the creation of heritage out of people’s ordinary lives. This way of disrupting ideas of heritage also turned the museum into a contact zone, a place for cultural and social mediation.